Refund policy

We hope you are happy with your purchase. If you change your mind, the following returns policy applies.

UK & EU Returns

You have 14 days from receiving your order to let us know that you wish to return it.

To start a return, email customerservice@secondchance.co.uk.

We will provide you with the returns address and return instructions. Please do not send your return before contacting us.

Once you have notified us, you must return the goods within 14 days.

Return Condition

Items should be returned in their original condition with any accessories included.

You may inspect the goods as you would in a shop. If the goods have been used or handled more than necessary and their value has been reduced, we may make a reasonable deduction from your refund.

Return Costs

For change-of-mind returns, you are responsible for the cost of returning the goods.

We recommend using a tracked delivery service.

If an item is faulty, damaged or incorrect, please contact us and we will provide the appropriate return instructions.

Refunds

Once your return has been received, we will process your refund to the original payment method.

For eligible change-of-mind returns, we will refund the cost of the goods and the cost of our standard delivery service.

If you selected a more expensive delivery option, any additional delivery cost will not be refunded.

Faulty or Damaged Goods

If your item is faulty, damaged, incorrect or not as described, please email customerservice@secondchance.co.uk.

Your statutory rights are not affected by this Returns Policy.

Contact

For all returns, please contact:

customerservice@secondchance.co.uk

The returns address will be provided after you contact us.