Refund policy

Returns 

We will be happy to accept a return, and offer an exchange or refund, as long as you notify us within 14 days of the day you receive your item(s), unless otherwise stated as part of a promotion.

To be accepted the product must also meet the following conditions:

- The product(s) must be in an as new condition with all original packaging, accessories, and any free of charge products supplied with the product(s).

- You must not have handled the product(s) more than if you were reviewing it in a retail store before purchase. If you have used the product(s) more than this, or installed the product(s), connected the product(s) to services such as water or gas, inputted any data, or installed software, we will make a deduction from your refund for the reduction in value of the product(s).  

- While in your possession, you must take reasonable care of the product(s). Products must be returned undamaged. If your item arrives damaged, it’s important you let us know as soon as possible. For damage that can be seen (e.g. to the packaging or outside of the product), you must contact us within 72 hours of delivery. Our Customer Support team will discuss your options for a refund or exchange.

Any damage not reported to us within 72 hours will be determined to have been caused by your handling of the product(s), unless it can be proven otherwise. We may reduce the amount of any refund to reflect the reduction in the value of the product(s) caused by the damage.

If you have selected for us to carry out any installation or similar services and you request a return because you have changed your mind: (a) you will not be entitled to a refund for any services either commenced or completed; (b) we will not be required to uninstall or reverse services provided to enable you to return the product(s); and (c) the above requirements in respect of the return and refund continue to apply.

To complete your return, we require a receipt or proof of purchase. Customer is responsible for return shipping cost.

Customer must return the Product in the same condition as on the date of purchase, undamaged and unused, in its original packaging, including all accessories and printed materials. Sunday Golf reserves the right to charge a 15% restocking fee or refuse to refund a Product that has not been returned in this condition.

Please do not send your purchase back to the manufacturer.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

  • If you haven’t received a refund yet, first check your bank account again. 
  • Then contact your credit card company, it may take some time before your refund is officially posted. 
  • Next, contact your bank. There is often some processing time before a refund is posted. 
  • If you’ve done all of this and you still have not received your refund yet, please contact us at customerservice@secondchance.co.uk

Sale Items

Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged.

If you need to exchange it for the same item, send an email to customerservice@secondchance.co.uk

Send your item to:

FAO Customer Service
Second Chance Ltd,
Units 1 - 4 Pipers Court,
Amy Johnson Way,
Blackpool,
FY4 2RT

Shipping 

To return your product, you should mail your product to:

FAO Customer Service,
Second Chance Ltd,
Units 1 - 4 Pipers Court,
Amy Johnson Way,
Blackpool,
FY4 2RT

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Due to the price of Sunday Golf Products, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.